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ACCEPTANCE OF THE GENERAL CONDITIONS OF SALE
The owner of the site “www.mareatavola.it”, as well as the brand Mare a Tavola S.r.l., with registered office in Loc. Marco, 84059 Marina di Camerota (SA) Italy
By placing an order, the Customer declares to have read and accepted the terms and conditions of use and payment.
By placing an order, the Customer declares that:
1) he is a consumer in accordance with the provisions of art. 3 of the Consumer Code;
2) he is of age;
3) that the data provided by the same for the execution of the Contract are correct and true;
4) he/she has read all the information provided to him during the purchase procedure, fully accepts the terms and conditions indicated in the purchase procedure.
EXCLUSION OF LIABILITY.
In the case of non-acceptance, even partial, of an order, by Mare a Tavola S.r.l., any right of the Customer to compensation for damages or compensation, as well as any contractual or non-contractual liability for direct or indirect damage to persons and / or things is excluded. In the case of non-acceptance of the order, for any reason, Mare a Tavola S.r.l., ensures timely communication to the customer with appropriate means. All indications on the products supplied by Mare a Tavola S.r.l. are to be understood as simple general informative material and in no case replace the advice or a medical opinion. All information is generally provided by the respective manufacturers or is derived from editorial materials freely accessible to the public. It is therefore recommended to carefully read the list of ingredients, the INCI composition (where present), the warnings and the instructions for use reported on the packages of the individual products, before proceeding to use them.
The Customer can purchase only and exclusively the products present in the electronic catalogue of Mare a Tavola S.r.l. at the time of placing the order and viewable online at: www.mareatavola.it. It is also specified that the images relating to the descriptive card of a product could, in some cases, not be perfectly distinctive of its characteristics but differ in some details, such as dimensions, colors, other particular accessories or details eventually presented in the figure.
IMPROVEMENT OF THE CONTRACT
The Contract is perfected through communication to the Customer (who has made a purchase proposal by providing the data necessary for the registration procedure of his name, purchase order and payment method chosen) that the proposal has been accepted. The correct receipt of the order is confirmed by Mare a Tavola S.r.l. through a reply via e-mail sent to the e-mail address communicated by the customer when ordering. The ‘Customer Order Number’, reported in the confirmation message together with the date and time of receipt of the order, will be used in any further communication with Mare a Tavola S.r.l. The Customer undertakes to verify the correctness of all the data entered according to the procedures described in this document and to promptly communicate any corrections.
All products on sale and available in the electronic catalogue of Mare a Tavola S.r.l. are available at the time of purchase, except in the case of unforeseen unavailability to supply by the producers and / or suppliers of Mare a Tavola S.r.l., due to IT errors, stock breakages, depletion of stocks not communicated, non-delivery due to strike carriers, non-compliance of the product upon receipt and other causes not foreseeable at the time of acceptance of the order. Mare a Tavola S.r.l. reserves the right to partially refund the items not available in the orders or the order in total in case the missing item is the only one constituting the order itself.
ACCESS LIMITS TO THE SITE
Mare a Tavola S.r.l. reserves the unquestionable right to inhibit access to the www.mareatavola.it website, at any time and without prior notice, for the extended or limited use of certain functions, of Customer Accounts for which irregularities of payment, non-payment have been detected, damage of images to the Internet, obscene, vulgar or inappropriate language for commenting and reviewing functions, repeated and continuous unsuccessful attempts to order, cyber attacks or any other activity, explicit or implicit, that could cause direct or indirect damage to Mare a Tavola S.r.l.
For each order placed on www.mareatavola.it, if the customer has made a specific request at the time of order and has provided valid VAT or CF card when registering the Customer Account, Mare a Tavola S.r.l. will issue an invoice of the shipped material , by sending it by e-mail to the holder of the order, pursuant to Article 14 of the Presidential Decree 445/2000 and D. lgs. 52/2004. For the details reported at the time of the invoice issue, the information provided by the Customer at the time of the order shall prevail. No change in the invoice will be possible after the issuance of the same.
The material displayed and sold on this online shop is intended for personal use, both for individuals and for VAT number holders; therefore the sale of tangible goods via the Internet, being assimilated to mail order sales, involves the application of art. 2, paragraph 1, letter OO) of the D.P.P. 696/96 which exempts these supplies from the obligation of fiscal certification (till receipt and receipt) as well as the issue of the invoice if not requested by the customer.
METHODS OF PAYMENT
Payments will be allowed only in the following forms:
– Paypal checkout, or Paypal credit cards including Postepay
– Bank transfer
We do not accept any other forms of payment.
Paypal checkout, or Paypal credit cards included Postepay
Paypal is a secure and free method for making payments on the internet. For further information we suggest you consult the website www.paypal.com.
Once the purchase is complete, select the payment method: credit cards, or Paypal. The system redirects the customer to the site for secure transactions of Paypal, where you can choose between two options:
- checkout for Paypal customer, with access to his Paypal account;
- is not registered, which gives access to the section “pay by credit card or Postepay
The bank details for wire transfers are:
Headed to: MARE A TAVOLA S.r.l.
BCC: Banca del Cilento di Sassano
BIC / SWIFT: ICRAITR14A5
NB: Indicate the order number as a reason
If you choose to pay by bank transfer, the shipment of the goods will take place upon receipt of the bank transfer. So the goods will be shipped after a few days, due to the processing time of the bank.
The transaction for the purchase by credit card is on the secure Paypal website.
In no way Mare a Tavola S.r.l. can know the data of the cards inserted at the time of payment. Therefore Mare a Tavola S.r.l. can not be considered in any case responsible for any undue use of credit cards used for payment of an order on the site www.mareatavola.it
For information on the processing of data and the safety of Paypal, we recommend that you consult the website www.paypal.com
DELIVERY OF PRODUCTS AND SHIPPING COSTS
Except where otherwise indicated, Mare a Tavola S.r.l. can only process orders with delivery within the Italian territory.
Shipping costs are charged to the customer.
The Customer must provide all the data necessary for the shipment of the goods and these data must be correct (address with indication of the house number, telephone number, any special information for the carrier without which the successful delivery is compromised).
The customer will also be charges for the cost of any stock remaining at the courier caused by errors or omissions on the correct data necessary for the delivery of goods (address, house number, postcode, telephone contact) attributable to the customer.
Mare a Tavola S.r.l. it does not bear the cost of storage and/or re-forwarding to the sender of a package that has not been delivered due to the repeated absence of the customer or its untraceability, not even for serious reasons.
The costs of storage/forwarding to the sender, caused by the reasons listed above, must be paid by the customer before a new order, by payment with Paypal or bank transfer. Mare a Tavola S.r.l. will provide appropriate justification of the cost to be paid, ie the total amount with VAT charged to it by the courier on the invoice. The balance will be due to Mare a Tavola S.r.l. by Paypal or by arrangements to be agreed upon for the full amount even in the absence of a subsequent order from the Customer.
For customers who have chosen to pay cash on delivery to the courier and then have refused the package without giving prior notice, Mare a Tavola S.r.l. reserves the right to request an advance payment for future orders, in addition to the balance of the cost of storage / return to the sender.
Mare a Tavola S.r.l. sends by express courier following the parameters below:
Shipping costs in the Italian territory amount to €6.60.
Shipping costs in Italy, if indicated in the product page are free.
For some particular locations such as Sardinia, Insular Venice and smaller islands, to avoid an increase in the cost of shipping, your order will travel with a traceable shipment of the Italian Post Office.
Note: in this case it is not possible to pay cash on delivery, because the service of the Italian Post Office does not provide for this possibility.
For shipments outside the Italian territory, request a quotation in advance at www.mareatavola.it
We ship within 3 working days from the date of receipt of payment, unless there is no stock availability.
But orders are usually processed much faster (usually in 24-48 hours).
The courier guarantees delivery within 1-3 working days. Delays in delivery cannot be attributed to Mare a Tavola S.r.l.
At the time of delivery the customer is required to check the integrity of the package both on the outside and the seals. Any parcels which have wet packaging , bad or broken seals or without the correct adhesive tape, broken, crushed or torn packages in whole or in part must be handed back to the courier.
In case of doubt about the integrity of the package, it will be possible to write on the “accepted with reserve” delivery note and proceed to check the package. It will then be the customer’s responsibility to communicate to Mare a Tavola S.r.l. if the contents are intact.
It is necessary to provide at the moment of the order an address to which to deliver the goods where there is ALWAYS someone to accept the delivery.
Any preferential delivery times, indicated by the customer in the order notes, will be reported by us, but may not be taken into consideration by the courier. The courier does not make deliveries by appointment or delivery in the evenings or on Saturdays and Sundays or during the holidays.
The courier does NOT make deliveries to different floors and is NOT required to notify the recipient by phone before setting off for the delivery.
The courier can NOT leave the parcel on the landing, in front of the door, in front of the gate, in case of absence of the recipient, because it is necessary to sign on delivery.
For these reasons we suggest that when ordering, an address to deliver goods where there is ALWAYS someone is provided.
Once the package has been sent, we have no way of informing the courier about any particular indications, therefore it is necessary to indicate anything that is useful for the delivery of the order in the notes space on the order page.
All prices are to be considered inclusive of VAT. Prices can be changed at any time and without notice.
RIGHT OF WITHDRAWAL
Pursuant to art. 5 Decree Law 206/2005, if the customer is a consumer (ie a physical person who purchases the goods for purposes not related to his professional activity, or does not make the purchase by indicating in the order form to Mare a Tavola S.r.l. a reference of VAT number ), he has the right to withdraw from the purchase contract for any reason, within 10 (ten) working days from the date of receipt of the goods, without need to provide explanations and without any penalty, except as indicated in the following points:
a) the right applies to the product purchased by the Customer considering it in its entirety. It is not possible to exercise withdrawal only on part of the product purchased (eg: accessories, attachments, moving parts, etc.).
b) for distance sales, in accordance with Article 55, the right of withdrawal does not apply for the supply of food products or domestic products delivered on a regular basis; to made to measure or customized goods; to audiovisual products or sealed computer software, including those attached to hardware, once opened. It also does not apply to tailor-made or customized products, or which by their very nature, cannot be returned or are liable to deteriorate or expire rapidly and for the supply of newspapers, periodicals and magazines.
c) the purchased goods must be returned intact, complete in all its parts and packed in original and complete packaging (including any documentation and accessory equipment). In order to limit damage to the original packaging, the affixing of labels or adhesive tapes directly onto the original packaging of the product should be avoided in all cases. We also recommend, when returning, to put it in a second box, on which to affix the address of the return recipient.
d) according to the law, the shipping costs related to the return of the asset are charged to the customer; in addition, the costs of delivery to the customer and any other ancillary expenses shown at the time the order is placed will not be reimbursed.
e) the shipment, until the certificate of receipt is confirmed at our warehouse, is the full responsibility of the customer.
f) Mare a Tavola S.r.l. is not responsible in any way for damage or theft/loss of goods returned by uninsured shipments; in case of damage to the goods during transport, Mare a Tavola S.r.l. will notify the customer of the event (within 5 working days of receipt of the goods in their stores), to allow him to promptly report to the courier chosen by him and get a refund of the value of the asset. In this case, the product will be made available to the customer for his return, simultaneously cancelling the request for withdrawal.
g) upon arrival at the warehouse, any damage or tampering with the product, not deriving from normal transport procedures, will be assessed. If the parcel and/or the original packaging are damaged, Mare a Tavola S.r.l. will retain a percentage of the refund due to the customer. This percentage (to be considered as a contribution to the restoration costs) cannot however exceed 10% of the same.
h) There is no right of withdrawal for legal and physical persons who act, in reference to the purchase contract, in the professional field.
To exercise this right, the customer must send to Mare a Tavola S.r.l. a written communication, by registered letter with acknowledgment of receipt, within 10 working days from the date of receipt of the goods. This communication must be addressed to:
Mare a Tavola S.r.l. Loc. Marco, 84059 Marina di Camerota (SA) Italy
In the case of communication by telegram or fax these must be followed, strictly within 48 hours, by a confirmation by registered letter with acknowledgment of receipt.
Once we have received the aforementioned notice of withdrawal, the Customer Service of Mare a Tavola S.r.l. will promptly inform the customer of the instructions on how to process the return, which must be received at Mare a Tavola S.r.l. within 14 days of the authorization.
The goods must be returned intact, complete with all its parts and in original parcel (envelopes and packaging), stored and possibly used according to normal care, without any signs of wear, tear or dirt, in compliance with the conditions of the points mentioned above.
Without prejudice to any restoration costs for damage ascertained to the original packaging, Mare a Tavola S.r.l. will refund the customer the full amount already paid, within 14 days from the return of the goods, by means of a transfer of the amount charged on the credit card or by bank transfer. In the latter case, the customer will promptly provide the bank details on which to obtain the reimbursement (ABI Code – CAB – Current Account of the invoice).
LOSS OF THE RIGHT OF WITHDRAWAL
The right of withdrawal is totally lost, due to the lack of the essential condition of integrity of the goods (packaging and its contents), in cases where Mare a Tavola S.r.l. ensures even one of the following shortcomings:
– the non-diligent use of the good that has compromised its integrity, or the use of any consumables related to the product;
– lack of external packaging and/or original internal packaging;
– the absence of integral elements of the product (accessories, cables, manuals, parts, etc.);
– damage to the product due to causes other than transport, including partial or total tampering of the product or parts of it.
In case of forfeiture of the right of withdrawal, the goods will remain at the headquarters of Mare a Tavola S.r.l., available to the customer for collection at his expense.
All material on the site www.mareatavola.it (texts, trademarks, images, graphics, documents) is owned by Mare a Tavola S.r.l. or their respective owners who have authorized their use to Mare a Tavola S.r.l., and cannot be reproduced or published even partially without the written authorization of Mare a Tavola S.r.l.
The distance selling contract between the Customer and Mare a Tavola S.r.l. is to be considered stipulated and concluded in Italy and therefore regulated by Italian law. If the customer is a consumer, any civil and /or criminal dispute relating to the application, execution, interpretation and violation of the distance sale contract will be the territorial jurisdiction of the reference forum in which the customer has his residence or domicile, if located in the territory of the Italian State. In all other cases (eg if the customer has his residence or his domicile abroad), the territorial jurisdiction is exclusively that of the Court of Avellino.